Refund policy


Cancellation Policy

No cancellation once order is placed.

 

Refund Timelines

Refunds are processed promptly and typically reflect in your account within 2–3 business days, depending on payment method.

 

Returns & Replacements

No Returns / No Exchanges

We provide replacements only in eligible cases (see below).

When we’ll replace

Product arrived damaged, defective, or expired.

Our products are manufactured using recycled engineered wood as part of our sustainability efforts. Minor chipping on the sides may be present; however, this does not affect the beauty of the print or its intended decorative purpose.

A product will be considered damaged only if the print is visibly damaged, the hooks are missing or not properly attached, the tapestry is torn, or there is any defect that prevents it from being used for its intended purpose — such as hanging on the wall or for decoration.

You received the wrong item or your order is incomplete.

Replacement Requirements (must be provided)

Unboxing video showing condition at delivery (mandatory).

Photos of the outer box (front & back) showing the carrier label.

 Short video showing the issue:Images of all received products from 2–3 angles, plus the invoice.

How to Request a Replacement

Replacement Process & Timeline

Review & Pickup — If approved, we’ll arrange pickup within 2–4 business days.

Replacement Dispatch — After we receive the product in its original condition, we’ll ship the replacement within 24–48 hours.

 Quick Tips for Faster Resolution

Record a clear unboxing video (show box, label, and product condition).

Send evidence (video + photos + invoice) with your Order ID to customerfeedback@kathaplates.com.

Keep the original packaging until the issue is resolved.

 

 

 

Â