Terms of service

TERMS OF USE

This website is operated by Kosu Media Labs LLP, under the brand name Katha Plates (“we”, “us”, “our”). By accessing or purchasing from our website, you agree to be bound by these Terms of Use (“Terms”), including any additional terms, policies, and conditions referenced herein or available by hyperlink.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.

If you do not agree to these Terms, you may not use this website or our services.

1. Online Store Terms

You confirm that you are at least the age of majority in your state or province of residence, or that you are using this website under the supervision and consent of a parent or legal guardian.

You must not use our products or services for any illegal or unauthorized purpose, nor violate any applicable laws of India while using the Service.

Any attempt to transmit viruses, worms, malware, or any destructive code will result in termination of your access.

2. General Conditions

We reserve the right to refuse service to anyone at any time, subject to applicable laws.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

All payment and credit card information is encrypted during transfer using secure technologies.

3. Customer Communication & Conduct

We strive to maintain a respectful and professional environment for both our customers and our team.

Customers are expected to communicate in a civil and respectful manner. Any abusive, threatening, or clearly disparaging communication directed toward our staff, or unsubstantiated derogatory remarks about our products made prior to receiving them, may affect our ability to continue engagement.

In such cases, we reserve the right, after due consideration, to:

limit or discontinue further communication; and/or

cancel the associated order, where continuation of service is not reasonably possible.

If an order is cancelled under this clause, only actual and reasonable costs incurred up to that point—including shipping, packaging, payment gateway fees, and logistics charges—may be deducted from any refundable amount, strictly in accordance with our Refund Policy.

Nothing in this clause restricts a customer’s right to raise legitimate complaints or claims regarding product quality, defects, or delivery issues after receipt of the product, as provided under applicable Indian consumer protection laws.

4. Products & Services

All products listed on Katha Plates are subject to availability. We reserve the right to modify or discontinue any product at any time.

We make every effort to display accurate product descriptions; however, actual product colors, finishes, or packaging may vary slightly.

Prices, discounts, and promotions may change without prior notice.

5. Orders, Billing & Account Information

We reserve the right to refuse or cancel any order at our discretion, including orders suspected of fraud, misuse, or resale.

You agree to provide current, complete, and accurate account and purchase information.

For details regarding returns, refunds, replacements, and cancellations, please refer to our Refund Policy.

6. Third-Party Services & Links

Our website may include links or services provided by third parties. We are not responsible for their content, policies, or practices.

You should review third-party terms before engaging with such services.

7. User Content & Feedback

By submitting reviews, feedback, or suggestions, you grant Kosu Media Labs LLP (Katha Plates) the right to use such content for marketing and operational purposes without obligation.

You agree that your submissions will not infringe third-party rights, contain unlawful material, or mislead others.

8. Prohibited Uses

You may not use our site for:

  • Unlawful purposes

  • Harassment or abusive conduct

  • Intellectual property infringement

  • Uploading malicious code

  • Spam, phishing, or unauthorized data collection

  • Circumventing site security features

9. Disclaimer of Warranties & Limitation of Liability

Our website, products, and services are provided “as is” without warranties of any kind.

We do not guarantee uninterrupted or error-free service.

To the fullest extent permitted by Indian law, Kosu Media Labs LLP (Katha Plates) shall not be liable for damages or losses arising from use of our website or products.

10. Indemnification

You agree to indemnify and hold harmless Kosu Media Labs LLP (Katha Plates), its partners, employees, and service providers from any claims arising from your breach of these Terms or violation of applicable laws.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the Guwahati High Court.

12. Contact Information

For questions about these Terms, please contact us:

Email: customerfeedback@kathaplates.com